There are a good number of Internet Service Providers (ISPs) in the U.S. WOW! is not as big as an ISP in comparison to Spectrum or Xfinity, but it offers quality internet, TV, and phone services in a total of six states.
Although WOW’s coverage is limited, you would be surprised to know that their internet plans are impressive. You not only get to enjoy a decent bandwidth, but are also not bound to any contract. However, we would not say that WOW Internet plans are cheap, considering the provider’s limited coverage.
That said, if you are unsatisfied with WOW’s services, you can get a refund through its 30-day money-back guarantee policy.
In this article, we will be sharing everything there is to know about WOW Internet service before you switch providers. Moreover, we will also share how you can change your ISP to WOW if it offers services in your area. We hope it will help you make the right decisions.
Let’s get started.
What Connection Does WOW! Use?
WOW uses an advanced hybrid cable network that is powered by fiber. Fiber-coaxial networks have the ability to deliver higher bandwidth and fast speeds than pure cable.
With the use of a hybrid fiber coaxial connection, WOW customers can get up to 1200 Mbps speeds, which is amazing for a small ISP. In other words, you can always rely on a fast-speed internet at all times.
That said, you can also expect some slow-downs during peak periods since the network resources are being shared.
WOW! Coverage Area
As shared earlier, WOW offers its internet services in six states – Alabama, Florida, Georgia Michigan, South Carolina, and Tennessee. However, there are particular regions within these states where WOW offers its services.
You can always reach out to WOW Customer Service to check offer availability at your address.
WOW! Internet Plans
WOW offers a total of five internet plans. We did share earlier that we would not consider WOW Internet plans to be cheap, but its 100 Mbps plan is very reasonably priced at $19.90/mo. in selected regions for the first 12 months.
WOW’s most pricey internet plan is its 1.2 Gig plan, which offers up to 1200 Mbps download speed at $94.99/mo.
WOW! Internet Perks
Every ISP has some perks that help sell their services, and WOW is not any different. Let’s look at what makes WOW special:
30-Day Money-back Guarantee
All thanks to WOW’s 30-day money-back guarantee, new subscribers can try the service without taking any chances.
If a new customer isn’t completely satisfied with their purchase after 30 days, they can get a full refund of their first monthly payment by canceling their service.
No Annual Contracts
WOW is so sure that you’ll be thrilled with their services that they won’t have you sign a contract requiring you to use them every year.
But there’s a catch. Although WOW does not require contracts, there is a Minimum Term Plan available if you wish to lock in the service’s best pricing. In the event that you discontinue your subscription before the end of the agreed-upon term, which might be anywhere from one to two years, you will be charged an Early Termination Fee (ETF).
Therefore, it would be best to speak to a WOW customer service agent if you want further clarification.
How to Switch to WOW!
There are a lot of ISPs out there, so you might want to consider switching. One of the most typical causes is relocating to a location outside of the service region of your current provider. However, you may also decide to make a change if better speeds, cheaper costs, or friendlier service were on offer elsewhere.
Let’s look at how you can switch to WOW Internet. But before that, if you have a contract, you must terminate your subscription and pay any associated expenses. To avoid being without internet access during the transition, you should choose a new provider and set up your new service first.
Look for a Plan that Suits Your Needs
The internet service provider market is highly competitive. And that’s great news. The first task in selecting an internet provider is to define your needs.
Do you merely wish to send and receive emails and read the news on a budget plan? Want limitless bandwidth and lightning-fast speeds for your gaming and work-from-home needs? Maybe you want one bill that covers all your TV, phone, and internet needs.
For that, you can even consider bundling your WOW Internet with WOW Cable TV and WOW Phone. WOW Internet 200 Mbps is perfect for a family who wants to meet their basic internet needs and also uses streaming services.
However, if everyone in your household is a heavy-bandwidth user, we would recommend the Internet 1 Gig plan.
Decide on a Budget
After researching different provider plans, you should set a financial limit. It’s important to remember that the price you’re offered first may be a limited-time promotional rate that may eventually go up.
If that’s the case, you should definitely inquire as to how long the discounted rate will be available and how much the regular price will climb once the discount period finishes.
Speak with Your Current ISP for Cancellation Fees
If you want to terminate your current internet subscription without incurring any fees, you should first verify your service agreement or contact your ISP. Staying with your current service provider until the end of your contract could save you money. You won’t have that choice if you relocate outside your current provider’s coverage area.
Without a contract, you can end your service at any moment without penalty. To avoid further charges after the end of your current subscription cycle, simply cancel your service.
If you have a contract, read it carefully to see how long the term is and what penalties you can incur if you terminate it early. Early termination fees (ETFs) are common in contracts that last a year or more. There may be a cancellation fee to cancel each individual service in a bundle.
Ensure You Have the Right Equipment
There’s a good possibility you can find an offer from a provider that comes with a modem and/or router. However, those are typically the most basic and least expensive. You may also need to invest in a new modem, depending on your intended internet activities.
Consider investing in a modem with multiple connection capabilities if, for instance, you intend to have multiple members of your household access the internet at once.
WOW allows customers to use their own modems with its internet subscriptions, however, its own modem is highly recommended. If your Internet speed qualifies, you can rent a modem for free for an entire year. But don’t worry; the technical support staff of WOW Internet will be there to guide you through any problems you encounter.
It’s Time to Switch ISPs
You can sign up for new internet service over the phone or online after deciding on a suitable plan. To ensure a smooth transition into the new service, this should be done at least a couple of weeks before the new service begins.
If you aren’t 100% sure you want to switch at this time, you may be required to pay an installation charge, cancellation fee, or other switching costs if you decide to cancel after signing up.
The same service provider may have different prices when you call than when you go online. Customers who make their purchases online often receive free installation. We would highly recommend that you speak to WOW customer service to get the best plan for your internet needs.
It’s Time to Part Ways with Your Current Internet Provider
You can schedule the termination of your current internet service for a day soon after you find out when your new service will be active and when it will be installed.
You won’t have to worry about going without the internet while you smooth out the kinks in your new subscription thanks to the overlap of a few days. To cancel your current subscription, simply select the date you plan to move out as your cancellation date.
After terminating your previous internet service, all that will be left to do is return the provider’s equipment. Equipment includes anything from a modem to a router to a gateway that you rented or was given for free when using a service.
Wrapping Up
As people become more reliant on their Internet connections at home, Internet access becomes a necessity.
But if you’re unhappy with your current ISP or if you’re relocating and can’t bring your current provider with you, finding a new ISP can be a difficult process.
That is why, we have shared all of the WOW Internet plans that you can consider and their perks. We have also shared how you can switch to WOW without any hassle. To know more about WOW Internet services, call WOW Customer Service today at 844-343-1373.
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